![]() ![]() ![]() ![]() Modify a service in the ServiceNow CMDB record by submitting a Help request. Scheduled imports bring relevant SCCM data into the ServiceNow instance from a SQL Server database and map the data to the appropriate tables in the CMDB. Submit the request as soon as you get permission for service development The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow Configuration Management Database (CMDB). Ensure the freshness of your data in the CMDB by updating as needed when staff leave or change their role.Īdd a Configuration Item (CI) to the ServiceNow CMDB by submitting a Help request. For help creating a CI, review " Creating a Configuration Item.".Submit a ServiceNow request to add your service to the CMDB well in advance of the service launch.How do I establish and maintain my service in the ServiceNow CMDB? Technical services must be established in the CMDB so clients can get help and support staff can manage Incidents and Change requests. Why do I need to establish my service in the CMDB? This information includes the service name and description, assignment groups, change management approvers and service roles as well as other information directly related to the service support. Within the CMDB, the support information for each service offering is stored in a Configuration Item (CI) specific to that service. ![]() Step 3: Connection Settings Step 3.1: Basic authentication Step 3.2: ServiceNow OAuth Step 3. The CMDB is the ServiceNow database that stores information about all technical services. ServiceNow Knowledge Microsoft Graph connector Article 4 contributors Feedback In this article Step 1: Add a connector in the Microsoft 365 admin center. What is the Configuration Management Database (CMDB)? ![]()
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